Services:

• Telemarketing
• Help Desk
• Customer Service
• Back Office Processing
• Insurance Industry
• Email Marketing

Telemarketing

Either inbound or outbound, our agents are highly educated and specifically trained to handle all aspect of telemarketing (direct sales, market research, collections, credit card validation, order processing etc.). Each campaign is assigned a specific project manager and Team leader, which monitors the agents at regular intervals. (Supervisor Vs Agents Ratio 7:1)

Lead generation - Call2Connect Solutions can drive corporate sales, while achieving significant improvements in cost and quality. (Mortgage - appointments scheduling)

Order Processing - telephone based or Internet on-line services, our agents can meet our clients fulfillment needs such as catalog sales, direct response television and home shopping.

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Help Desk

Call2Connect Solutions Combines voice and data communication to provide a single point of contact for catering to all IT related troubleshooting needs and maintenance.

Call2Connect Solutions provides the ability to solve customer problems accurately and professionally in all aspects of business from technical support to accounting back office support.

The Help desk will be available 24 hours, seven days a week, to monitors the status of calls from receipt to closure. The calls received at the helpdesk typically would be related to:

• Desktops – Settings, Shrink wrapped applications
• E-mail – access, mailbox size etc.
• Virus Applications - work related applications installed on the desktop
• Network – LAN, WAN
• Installations – simple installations like WinZip, acrobat reader

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Customer Service 

Call2Connect Solutions provides high quality services to assist organizations in managing customer relationships through the entire life cycle of the customer -- acquisition, retention and continued loyalty.

Call2Connect Solutions believes that communicating with your customer today means much more than simply answering the phone. Today’s customers look toward e-mail, fax, wireless devices, and Web chat as well as the telephone as potential service channels.

As the technology needs of business becomes increasingly more complex, Call2Connect Solutions  is committed to adapting to the ever-changing environments of our clients. Our state of the art call centers include multiple channels of communication from voice to Web chat to e-mail deployed in a manner that is consistent with your customers’ communications expectations.

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Back Office Processing

Advances in technology have made it possible to relocate several functions, even many critical back end processes, to anywhere in the world.

Call2Connect Solutions can service corporate accounting involving financial and management accounting, receivables / payables management, payroll processing, insurance claims processing, tax estimation and IRS filing.

Our IT department works in close partnership with our clients in house IT team, to ensure that file transfer and record processing is seamless to their existing processes. We can mimic the existing clients in-house system so our agents can work using the identical processes used by our client or help develop a new system. The Call2Connect Solutions  Operational team works in concert with the client to ensure data integrity and accuracy.

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Insurance Industry

Insurance Claims Processing - Call2Connect Solutions provides a cost effective, highly experienced team to help insurance company meet today ever-challenging goals.

• Adjudicate Claims for a Variety of Plans (HMO, PPO, Medical or Dental)
• CRP - Claims Resolution Processing

Maintain Confidentiality of Data / Information on Members, Providers and Plan Sponsors

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Email marketing

Email Marketing is becoming one of the most efficient forms of marketing and communication you can have with your clients and potential customers. Email in itself is widely accessible and a generally accepted form of business communication.

Call2Connect Solutions email marketing is a very cost-effective, time-efficient tool that has a high response rate. As a marketing tool, email is one of the most cost effective ways to maintain an ongoing dialog with your targeted markets.

Call2Connect Solutions, Inc. is a leader in providing email marketing services to businesses and organizations around the world. With our exclusive range of product and services for email marketing, you can now take advantage of the email marketing medium.

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