Call2Connect Solutions, Inc. ("Call2Connect Solutions"), recognizes and respects the importance of protecting individuals' personally identifying information ("Personal Information").
Call2Connect Solutions provides contact center management services ("Services") for clients located around the globe. The clients retain Call2Connect Solutions to transmit messages and to provide information to their customers and others ("Recipients"). In other cases, Call2Connect Solutions may collect Personal Information from Recipients when Recipients are asked to provide or to verify Personal Information in order to obtain goods or services. In all cases, we simply act as agent for our clients and at their direction. We rely on our clients to comply with all applicable personal-data privacy laws in compiling and providing us with the Recipient information.
Other Information Collection
We also may collect Personal Information when clients or Recipients contact us with a question or concern about this Policy or about our Services. If Personal Information is provided to Call2Connect Solutions in this context, we will use it only to respond to a specific inquiry or otherwise as required by law.
Transfer of Personal Information
As noted above, we utilize the Personal Information of Recipients only as directed by our clients in the performance of the Services. We do not disclose Personal Information of Recipients to third parties except to our clients or to authorized service providers - which may be affiliated or nonaffiliated companies - who assist us in performing the Services, unless otherwise required by law. Because we simply process the information provided to us, our clients remain responsible for that Personal Information with respect to the individuals concerned.
Access to Personal Information
Individuals seeking access to Personal Information that we receive from our clients should contact the client directly. All of Call2Connect Solutions messages should prominently display the name of the client on whose behalf the message was sent. We also would be happy to provide any interested Recipient the applicable client's name and contact information. Individuals seeking access to Personal Information about themselves that we have collected must contact our Privacy Compliance Officer as directed below. We will make reasonable efforts to provide the requested information promptly if it is still available to us, although we reserve the right to charge the requester for the cost (in time and expenses) of retrieval.
We only use Personal Information that is necessary to perform the Services requested. Occasionally, a client provides us with more Personal Information than is necessary (for example, providing us with a name, street address and e-mail address, when only the name and e-mail address are necessary). In those cases, we employ automated programs (or manual procedures in the case of difficulty) that identify and utilize only those data that are needed. The rest remain secure and unused until destroyed or returned to the client. We also only store Personal Information when specifically requested to do so by a client or as part of our ordinary back-up, archiving process. Archived files are secured consistent with paragraph 6 above and are destroyed on a regular cycle.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.